Shipping & Returns
Shipping
We ship via USPS Ground Advantage or Priority Mail. Most items ship within 2 business days of your order. Need it faster? Give us a call or send a message and we will do our best to help. Please note custom orders require additional production time; please see the product listing for the shipping timeline.
If you require UPS or FedEx, please contact the studio directly.
You will receive an email with tracking information once your order has shipped. Once your package is with USPS, delivery times are determined by the carrier. If you have any questions about your order, please reach out and we will be happy to look into it.
Do you offer free shipping?
Yes! We offer free shipping on orders over $150 (after discounts, before taxes) shipped within the contiguous United States. Free shipping does not apply to Alaska, Hawaii, U.S. territories, international orders, or orders shipping to multiple addresses.
Does Dahlia Press ship internationally?
Yes, we ship internationally. Please see our International Orders page for more information.
Can I change the address on an order?
Please contact the studio right away if you need to change the address on an order. Once your order has left our studio, we are unable to change the address. Please double check your shipping address at checkout.
Return Policy
Your happiness matters to us. If you're not satisfied with a purchase, let us know so we can make it right.
We're happy to refund any non-custom item returned unused and in resellable condition, minus the cost of original shipping. Please contact us within 14 days of delivery so we can start your return. Once approved, please send the item back to our studio within 7 days. Buyers are responsible for return shipping costs, and we recommend using a tracked service.
Once we receive your return, we will refund your original payment method. Refunds may take 2 to 3 weeks to appear on your account, depending on your payment provider. If an item is not returned in its original condition, the buyer is responsible for any loss in value.
Holiday returns: Orders delivered between November 1 and December 24 may be returned through January 10.
Gift returns: Received a gift you'd like to return? Please contact us and we will issue store credit.
Custom and personalized items are final sale.