Shop Questions

About Dahlia Press

Do you have a store?

Yes! If you're in the Seattle area, we'd love for you to visit. You can find our shoppe in Seattle's Portage Bay neighborhood.

What is Dahlia Press?

Dahlia Press is a greeting card and gift company with a love of all things paper. Our letterpress cards can be found worldwide at independent retailers and national brands.

Shipping & Returns

How are items from the shop shipped?

We ship via USPS First-Class or Priority Mail. Most items ship within 24 hours during the business week, with the exception of custom orders. Need faster shipping? No problem, just give us a call or send a message.

What is your exchange / return policy?

Your happiness matters to us. If you're not satisfied with a purchase, let us know so we can make it right.

We're happy to refund any non-custom item returned unused and in resellable condition, minus the cost of original shipping. Please reach out within 3 days of delivery so we can start the return or refund process. Return shipping costs are the buyer's responsibility, and if an item isn't returned in its original condition, any loss in value will be deducted from the refund.

For custom orders, please reach out directly to discuss our policy.

Does Dahlia Press ship internationally?

Yes, we ship anywhere in the world. Please select the best shipping option at checkout. If your shipping is calculated incorrectly, we'll refund any overage once your order has shipped.

Account & Orders

Can I change, edit, or cancel my order after I have placed it?

We process orders quickly, so please reach out as soon as possible if anything needs to change. Send us a message or give us a call and we'll do our best to update or cancel your order before it ships. Once an order has shipped, we're no longer able to make changes.

I need to change the shipping address on my order

No problem, just reach out right away with your order number and the corrected address. As long as your order hasn't shipped yet, we can usually make the update for you. Since most orders ship within 24-48 hours, please reach out right away.

I need to cancel my order

We understand, plans change. Contact us as soon as possible with your order number, and if it hasn't shipped yet, we'll cancel it and issue a refund. Since most orders ship within 24-48 hours, please reach out right away.

Do you charge sales tax?

Washington state sales tax is applied to any shipments in the Washington area.

Products

Paper and printing process

While letterpress is at the heart of what we do, not every piece in our collection is made the same way. Most of our cards are letterpress printed, pressing each design directly into thick, cotton-based paper for that signature deep impression. Some of our other products, and a handful of cards, are digitally printed, foil printed, or a combination of both. No matter the process, every piece gets the same care and attention to detail.

How accurate are the colors portrayed on the screen?

Screen colors can vary by monitor, and they don't always capture the richness of letterpress ink or the shine of foil printing. Our letterpress cards are also printed by hand, so slight variations in color, placement, and impression are part of the process, and no two cards are ever perfectly identical. We do our best to photograph everything accurately, but small differences between what you see online and what arrives in hand are normal, and part of the letterpress charm.

What are your sustainability practices?

We take a thoughtful approach to our materials, from our paper to our inks. Learn more on our Materials & Sustainability page.

Wholesale & Retailers

Do you have a wholesale catalog?

Yes! We launch an annual wholesale catalog featuring an assortment of Dahlia Press greetings, stationery, notebooks, and gift wrap. Please contact the studio directly to learn more about our wholesale program and receive a catalog.

Can I buy Dahlia Press products for my business?

Yes! Whether you're looking to carry our products in your shop or place a bulk order for client or employee gifts, we'd love to work with you. Reach out and we can walk you through wholesale and bulk ordering options.

Are your products available near me?

Dahlia Press cards are carried by more than 1,000 independent retailers worldwide, plus national stores like Barnes & Noble, Paper Source, HomeGoods, Nordstrom, Anthropologie and Urban Outfitters. Not sure if a shop near you carries us? Visit our Find In Stores page for a retailer in your area.

Do you offer bulk/ large order discounts?

Yes, we offer discounted pricing on bulk and large orders. Contact us with the details of what you're looking for and we'll put together a quote.

How can I place a wholesale order with Dahlia Press?

We make it easy to order however works best for you: directly by email or phone, through our wholesale website, through Faire, or through one of our sales reps in select states. Reach out and we'll point you in the right direction.

Miscellaneous

Do you offer e-gift cards?

Yes! E-gift cards are available through our online shop.

Are there any exclusions during sitewide sales?

Custom orders are not included in sitewide sales. As well our Stationery Squad subscription is sometimes excluded as well. Check the details of each sale to see what's included.

Can I add a gift message to my order?

Yes! Just add your message at checkout, and we'll include a handwritten note with your order.

ls gift wrap or special packaging included?

Every order ships wrapped in tissue, and if you let us know it's a gift, we'll tuck in a handwritten note at no extra charge. Want it fully gift wrapped? Add one of our gift wrap sheets or gift bags to your order and leave a note at checkout asking us to use it, and we'll assemble your gift before it ships.